Privacy Policy

PRIVACY POLICY

Twisted Cirque (Pty) Ltd

Last updated: March 2026

1. Introduction

Twisted Cirque (Pty) Ltd ("Twisted Cirque", "we", "us" or "our") is committed to protecting the privacy of all individuals who interact with our website and mobile application.

This Privacy Policy explains how information is collected, used and protected when you visit our website (www.twistedcirque.co.za) or use the Twisted Cirque mobile application, in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and any other applicable South African privacy legislation.

Please note that this website (www.twistedcirque.co.za) does not directly collect personal information from visitors. Personal information such as student details, bookings and payment data is collected and processed exclusively through the Twisted Cirque mobile application. The app has its own terms and privacy controls which govern that data.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Twisted Cirque is a professional aerial arts academy operating studios in Fourways, Johannesburg and Garsfontein, Pretoria East, Gauteng, South Africa.

For the purposes of POPIA, Twisted Cirque acts as the Responsible Party in respect of the information processed through this website.

Contact details:

Email: info@twistedcirque.co.za
Phone: 074 516 4650
Pretoria East Studio: Twisted Cirque Garsfontein, Pretoria East
Johannesburg Studio: Twisted Cirque Fourways, Johannesburg

3. Information Collected Through This Website

This website does not collect personal information directly from visitors through contact forms, booking systems or payment portals. However, certain non-personal and anonymised data is collected automatically when you visit the site through the following tools:

3.1 Google Analytics

We use Google Analytics to understand how visitors use our website. This tool collects anonymised data including:

Pages visited and time spent on each page
Referring websites and search terms
General geographic location (country/city level)
Device type and browser information

This data is used solely to improve the performance and content of our website. Google Analytics data is processed by Google in accordance with their Privacy Policy. No personally identifiable information is collected through Google Analytics.

3.2 Facebook Pixel

We use the Facebook Pixel to measure the effectiveness of our social media advertising campaigns. The Pixel may collect information about your visit to our website and match it to your Facebook profile if you are logged in. This allows us to understand which ads are driving traffic to our site and to show relevant advertising on Facebook and Instagram.

You can opt out of Facebook's ad tracking at any time through your Facebook account settings or via the Digital Advertising Alliance opt-out tools.

3.3 Newsletter / Mailing List

If you choose to subscribe to our newsletter or mailing list, we will collect your email address for the purpose of sending you updates about classes, events, promotions and aerial arts content. Your email address will only be used for this purpose and will not be shared with third parties.

You may unsubscribe from our mailing list at any time by clicking the unsubscribe link in any email communication or by contacting us directly at info@twistedcirque.co.za.

4. Cookies

Our website uses cookies to enhance your browsing experience and to support the analytics and advertising tools described above. Cookies are small text files stored on your device when you visit our site.

We use the following types of cookies:

Essential cookies — necessary for the website to function correctly
Analytics cookies — used by Google Analytics to understand visitor behaviour
Marketing cookies — used by Facebook Pixel to measure advertising effectiveness

You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality or appearance of our website.

5. How We Use the Information Collected

The information collected through this website is used for the following purposes:

Analysing website traffic and improving the performance of our site
Measuring the reach and effectiveness of our social media advertising
Sending newsletters and updates to subscribers who have opted in
Complying with applicable legal and regulatory obligations

6. Legal Basis for Processing

We process information collected through this website on the following legal grounds under POPIA:

Your consent, where you have subscribed to our mailing list or accepted cookies
Our legitimate interests in understanding website usage and improving our digital presence
Compliance with applicable legal obligations

7. Third Party Services

We do not sell any information collected through this website to third parties. However, the following third-party services process data on our behalf as described in this policy:

Google LLC — Google Analytics (analytics.google.com)
Meta Platforms Inc — Facebook Pixel (facebook.com)
Our newsletter and mailing list platform provider

Each of these providers operates under their own privacy policies and data processing agreements. We encourage you to review their policies for further information.

8. Protection of Minors

This website is not directed at children under the age of 13 and we do not knowingly collect information from minors through this website. Information relating to minor students — including enrolment, health and consent details — is managed exclusively through the Twisted Cirque mobile application, with appropriate parental or guardian consent processes in place.

9. Data Retention

We retain information collected through this website only for as long as is necessary for the purposes described in this policy:

Newsletter subscriber email addresses are retained until you unsubscribe or request deletion
Google Analytics data is retained in accordance with Google's standard data retention settings
Facebook Pixel data is retained in accordance with Meta's data retention policies

10. Security

We implement appropriate technical measures to protect information processed through our website, including SSL encryption and access controls. While we take every reasonable precaution, no method of internet transmission is entirely secure and we cannot guarantee the absolute security of data transmitted electronically.

11. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

Request access to any personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to legal retention obligations
Object to the processing of your personal information
Withdraw your consent at any time where processing is based on consent
Lodge a complaint with the Information Regulator of South Africa

To exercise any of the above rights, please contact us at info@twistedcirque.co.za. We will respond within 30 days.

The Information Regulator of South Africa:

Website: www.inforegulator.org.za
Email: inforeg@justice.gov.za

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: info@twistedcirque.co.za
Phone: 074 516 4650
Website: www.twistedcirque.co.za